Refund & cancellation policy

Last updated: 24 October 2026

We want refunds to be simple and fair. To request one, email moonbytelabs.support@gmail.com with your payment ID (Razorpay pay_… or PayPal transaction ID) or your invoice number.

ScreenBubble and DocForge

  • 7-day refund: if the product doesn't work for you, ask within 7 days of purchase and we refund the full amount, no questions asked.
  • After a refund, the license key for that payment stops working.
  • Details: ScreenBubble refund policy · DocForge refund policy

TestPass

  • Before your test starts: full refund on request.
  • If we can't assign the promised testers within 3 days of approval: full refund, or a free rerun.
  • If the test fails because our tester count dropped below 12: free rerun, or a 50% refund if you prefer.
  • No refund if the test fails because of a change on your side, or because Google rejects your production application.
  • Agency packs: unused tests are refundable within 30 days. Add-ons: refundable until work starts. Build projects: the advance is refundable before development starts.
  • Details: TestPass refund policy

Games (Orbiq, Ludo Alive, Chess Critters)

In-app purchases are made through Google Play, so refunds follow Google Play's refund policy. You can request one from your Google Play order history. If you need help, email us.

How refunds are paid

Refunds go back to the original payment method, through Razorpay (UPI, card, netbanking, wallet) or PayPal. Once approved, a refund usually reaches you within 5–7 business days, depending on your bank.

Cancellation

Our plans are one-time payments and never renew automatically, so there is no subscription to cancel. When a plan's period ends, you return to the free plan.

Failed or duplicate payments

If money was deducted but the payment failed, Razorpay and your bank reverse it automatically, usually within 5–7 business days. If you were charged twice for the same item, email us and we'll refund the duplicate.